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7joya Privacy Policy — Your Data, Our Responsibility

Your personal information is completely safe at 7joya. Here you'll find a clear explanation of how we collect your data, where it is stored, and how we keep it secure.

Last Updated: January 2026 Reading time: approximately 8 minutes SSL Secured
Your Privacy Is Protected
We never sell your information to third parties.
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Zero Sharing
No selling of data to third parties
KYC Secured
Verified identity management
GDPR Compliant
Follows international standards
Table of Contents
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1 Introduction & Scope

Welcome to 7joya's Privacy Policy. This policy explains what personal information we collect about you, why we collect it, how we use it, and what steps we take to protect your privacy.

7joya is an online betting platform offering sports betting and entertainment services for users in Bangladesh. By using our website (7joya.biz) or mobile app, you are considered to have agreed to this Privacy Policy.

7joya believes privacy is a fundamental right. We are committed to being fully transparent about how your data is handled and adhere to international data protection standards. This Privacy Policy may be updated from time to time — you will be notified of any changes via your registered email.

Important: This Privacy Policy applies solely to the 7joya platform. 7joya is not responsible for the privacy practices of any third-party links or services.

2 What information we collect

7joya collects two types of information — what you provide directly, and what is collected automatically through your use of the platform.

Data type Details Purpose of Collection
Identity Information Name, date of birth, NID number KYC Verification & Age Confirmation
Contact Information Email, phone number, address Account communications & support
Financial Information Payment methods, transaction history Deposit/Withdrawal Processing
Technical Information IP address, browser, device Security & Fraud Prevention
Betting Information Betting history, preferred sports Service improvement & bonus offers

Automatically Collected Data: When you use 7joya, your browsing behaviour, session duration, and click patterns may be collected through cookies and similar technologies.

3 How your information is used

7joya uses your personal data only for specific, legitimate purposes. We never use your information for excessive or unrelated purposes.

  • Account Management: Used for registration, login, password recovery, and account verification.
  • Providing Betting Services: For bet processing, result settlement, and live betting functionality.
  • Financial transactions: For deposits, withdrawals, and bonus distribution.
  • Customer support: To answer your questions and resolve any issues you may have.
  • Security Assurance: To prevent fraud, money laundering, and unauthorized access.
  • Legal Compliance: To meet the requirements of applicable laws and regulatory authorities.
  • Service Improvement: To analyze user behavior and improve the platform experience.
  • Promotional Communications: To keep you informed about offers and promotions, with your consent.

Your Preferences: If you no longer wish to receive promotional emails or SMS, you can unsubscribe at any time or reach us at support@7joya.biz.

4 Data sharing & disclosure

7joya never sells or rents your personal data. However, limited sharing with trusted third parties may occur under specific circumstances.

  • Payment processor: Payment gateways like Mobile Pay, Nagad, and Rocket only receive the information necessary to process your transaction.
  • Technology Service Providers: Cloud hosting and database management providers are bound by strict confidentiality agreements.
  • Law Enforcement: Information may be disclosed to authorities in response to a court order or valid legal request.
  • Fraud Prevention Services: Certain information may be shared for account security verification purposes.

Before sharing any data with third parties, 7joya ensures that the relevant party meets our privacy standards and under a strict data protection agreement has been signed.

5 Data Retention & Periods

7joya retains your data only for as long as necessary. All information is kept for the duration your account remains active.

Data type Retention period
Account & Identity Information 5 years after account closure
Financial Transaction Records 7 years as required by law
Betting history 3 years after account closure
Customer Support Communications 2 years after last contact
Logs & Technical Data Up to 12 months

After the designated period, your data is securely deleted or anonymized so that you can no longer be identified.

6 Cookies & tracking technologies

7joya uses cookies on its website to enhance your experience and ensure the platform functions properly.

  • Essential cookies: Used to maintain login sessions and verify security. These cannot be disabled.
  • Functional Cookies: Helps remember your language, preferred sports, and display settings.
  • Analytical Cookies: Helps monitor site usage to improve service quality.
  • Marketing cookies: Used to show you relevant offers based on your preferences, but only with your consent.

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect the availability of certain 7joya features.

7 Your Data Rights

Under 7joya's Privacy Policy, you have several important rights over your own personal data.

Access
The right to know what information we hold about you.
Right to rectification
The right to correct any inaccurate or incomplete information.
Right to erasure
The right to request deletion of your data under certain conditions.
Processing Restrictions
The right to restrict how your data is processed in certain circumstances.
Portability
The right to receive your data in a structured, portable format.
Right to object
The right to object to your data being used for specific purposes.

To exercise these rights, email us at support@7joya.biz. We will respond to your request within 30 days.

8 Security measures

7joya employs the highest industry-standard technical and organizational measures to protect your information.

  • All data transmissions use 256-bit SSL/TLS Encryption is used.
  • Sensitive information such as passwords bcrypt hashing Secured by.
  • Server access is restricted to authorized personnel only, and Two-Factor Authentication Mandatory.
  • Regular Security Audits and penetration testing are conducted.
  • To detect suspicious activity Real-time monitoring systems remain active.
  • Data backups are stored regularly in secure locations.

If you notice any suspicious activity on your account, please immediately support@7joya.biz-report it and change your password.

9 Children's privacy protection

7joya strictly prohibits minors from using the platform. Our services are available to individuals aged 18 and above only.

  • We do not knowingly collect personal information from anyone under the age of 18.
  • Age is verified at the time of registration, and identity documents may be requested if needed.
  • If any data belonging to a minor is collected inadvertently, it is deleted immediately and the associated account is closed.

If you suspect your child has created an account on 7joya, please contact us immediately support@7joya.bizto get in touch.

10 Contact & Complaints

For any questions, complaints, or requests regarding this Privacy Policy, please get in touch with our dedicated Privacy Team.

  • Email: support@7joya.biz
  • Response Time: Within 3 business days
  • Data rights request: Resolved within 30 days

When submitting a complaint, please include your registered email and account ID so we can assist you as quickly as possible.

Why 7joya is trusted

Our Commitment to Protecting Your Privacy

Every piece of your information at 7joya is stored with the highest level of security — that is our commitment.

End-to-end encryption
All data transmitted between your device and our servers is secured with 256-bit SSL encryption. No hacker or third party can access your data in any way.
KYC Verification System
7joya's strict KYC process ensures that only verified individuals can operate an account, keeping your account fully secure.
GDPR Compliant
We comply with international GDPR standards. You have full control over how your data is used — you can give or withdraw your consent at any time.
No Data Selling
7joya never sells your personal information to any advertiser or third party. Your data is used solely to improve the quality of service we provide to you.
Automatic Data Deletion
Once the designated retention period expires, your data is automatically deleted or anonymised. We do not retain your data beyond what is necessary.
Dedicated Privacy Support
Our dedicated team is always on hand to resolve any privacy-related concerns. We guarantee a resolution to any request within 3 business days.
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